Frequently Asked Questions
Whilst we have tried to give answers to some of the more common questions we're asked we obviously cannot answer all of them on our site so if you do not find the information you are seeking please do not hesitate to contact us and we will be happy to assist.
What file type should I be sending for output?
- Our main applications of choice are Flexisign, Illustrator, Photoshop and Quark although almost any file type can be utilised such as jpeg, tiff, eps, pdf, ai, psd, dxf, dwg and many more.
What size and resolution should my artwork be?
- Artwork should be at least 72dpi and a maximum of 720dpi at full size if your artwork for instance is half size it should be twice the final desired output resolution.
How long will I have to wait for my order?
- We usually can turn round most of our clients requirements in a week or two dependant on the brief. If a tight deadline is required please contact us and we will endeavour to meet your requirements. Always state your expected delivery, collection or fitting date on your order.
What do I do if I am unsure of my requirements?
- Our experienced staff will always be happy to help and advise on all aspects of your requirements. We can arrange a site survey, apply for planning permission on your behalf or project manage the entire job for you. The basic rule is always ask as uncertainties usually prove time consuming and costly, we will always advise whether asked or not on the most cost effective or most suitable form of output your job requires.
Is there a minimum order cost or a minimum quantity requirement?
- In a word no, although costs per item reduce with increased quantities we are always happy and able to output any requirements from one-offs to thousand runs.
Do I need to get a professional to create artwork or drawings?
- We can produce your every wish from either a sketch, vocal brief or existing artwork. Our design team can create layouts, logos or technical drawings either from scratch or amend existing artwork or ideas.
Does Maxwell Jones only operate in the UK?
- We can either deliver or fit your job pretty much anywhere in the world. We use international carriers and have experienced fitting crews to travel to any continent.